These Terms of Service govern the relationship between COMPANY_NAME (“the Company”, “we”, “us”) and a user who uses the Website and/or Mobile Application to purchase Products (“Customer” or “You”).

(“Website”) means the collection of Internet pages related to the Company under the domain name https://example.com which is created by the Company as a digital platform to display the services/products offered by the Company to the Client.

(“Mobile Application”) means the mobile application known as the Rawit Application available on both Apple and Android devices.

Your use of the Website and/or Mobile Application constitutes your acknowledgment that you have read, understand and agree to be bound by all of the provisions of these Terms of Service.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, YOU EXPRESSLY PROHIBITED THE USE OF THE WEBSITE AND/OR THE MOBILE APPLICATION AND YOU MUST STOP USING ANY OF THEM IMMEDIATELY.

The user is required to provide the following basic information to register an account on the website/mobile application:

• First name
• Last Name
• Email
• phone number
• Password

This information provided is subject to our Privacy Policy. You will be responsible for maintaining the confidentiality of your password and agree not to disclose it to any third party. You are also solely obligated to bear full responsibility for any activities or actions that take place through your account and password, whether done by you or by any other party, intentionally or unintentionally. The Company will not be liable for any loss or damage arising from any fraudulent use of your account as a result of your failure to adequately protect your password. You must be logged in to complete all purchases from the website / mobile application.

We use “cookies” to support your personal use of our website. Cookies are text files, which contain small amounts of information, that are downloaded to your browser device (such as a computer or smartphone) when you visit a website. Cookies can be recognized by the website that downloaded them – or any other websites that use the same cookies. This helps websites to detect that their browser has visited those websites before. We use cookies to collect information about how you use our website. For example, the pages you visit the most and see if you have encountered error messages when visiting certain pages. These cookies do not collect any information that is personally identifiable. We also use cookies to allow the website to remember your choices (such as your username, the language or region in which you use the website or the products you browse). The information collected by cookies is non-identifiable and cannot track your browsing activity on other websites.

Any reference to a third party on the Website/Mobile Application is for disclaimer purposes only. The Company advises you to do your own research and to exercise due to diligence towards any third parties and their products and services. While we work to ensure that the information on the website/mobile application is correct and up-to-date, we do not guarantee that any information on the website/mobile application is correct and suitable for any particular purpose.

The ownership and management of the license for the Website/Mobile Application and all content on it is the exclusive property of the Company, its subsidiaries and stores. It is prohibited to use the name, logo, symbol, trade name or any other trademark of the company and is used through the website / mobile application or the company’s services without the prior written permission of the company.

You should be aware that certain confidential information may be disclosed to stores, logistics, etc. on the Website/mobile application as necessary such as billing address and shipping address and to protect such confidential information from unauthorized disclosure or access. Accordingly, you agree to treat any information received as highly sensitive, confidential and private. Without derogating from the generality of the foregoing, you agree to the following:

1. Keep such information strictly confidential
2. Do not disclose this information to any third party
3. Not to copy or reproduce any of this information without permission.

The website/mobile application may not be used to send, transmit or share any information that is abusive, defamatory, fraudulent, contains pornographic and/or sexually exploits children, incites hatred of any person or offends any protected group on the basis of race, creed, color or preference Sexuality through bullying, racism, bigotry or any other hostile act or information containing a reference or link to a third party website may include any such content.

Misuse of the website/mobile application is prohibited. You do not have to commit or encourage the commission of a criminal offense and/or illegal activity; You acknowledge that you will not access the Website/mobile application by automated or non-human means; transmit or distribute a virus, Trojan horses, worm, logic bomb or any other material which is malicious and/or technologically harmful that violates privacy or causes any other damage; You also acknowledge that you will not hack any aspect of the Website/Mobile Application, transmit corrupt data, cause inconvenience to other users, infringe the proprietary rights of any other person, or send any intrusive advertising or promotional materials commonly referred to as “unsolicited messages.” “wanted” or attempt to improperly affect the performance or operation of any website/mobile application’s computer equipment or access to it illegally. Violation of this provision is a criminal offense and the Company will report any such violation to law enforcement authorities and your identity will be disclosed to those authorities.

Neither the Company nor any of its affiliates will be liable for any damages or losses that may arise from or in connection with these Terms of Service, including, without limitation, viruses or other malicious software that may be infected by accessing, or linking, to our website / mobile application or our website / mobile application services, and the Company and any of its affiliates shall not be liable for any defect, malfunction, error or inaccuracy of any kind in our website / mobile application or our website / mobile application services, and the Company will not be liable for any Damage to your device as a result of your use of our website/mobile application or our website/mobile application services or as a result of your reliance on the quality, validity or reliability of advertisements or Recommendations, composite information or measurements found, used or available through our website/mobile application.

Neither the Company nor any of its affiliates shall be liable for any legal claim arising out of or relating to your use or inability to use our Website/Mobile Application, any websites linked to it, or any content on the Website or any websites any other services or materials obtained through our website/mobile application or other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, injury to Personal, physical pain and suffering, emotional distress, loss of revenue, profit, business, anticipated gain, or loss of use or data.

The company tries to be as accurate as possible in describing its products. However, the Company does not guarantee that product descriptions or any other content is accurate, complete, reliable, up-to-date or free from errors. In the event that the product does not match the description provided on the website and/or mobile application, you may return the product in its unused condition.

• You can have a full refund if the order is canceled before 2pm.
• Canceling the order after 2 pm will cause a deduction of the delivery fees.
• Once the order is delivered, cancellation is not possible.
• Exchange is possible if it was requested before 2 pm

We use the Tap Payments online payment gateway service to make payment transactions via the Website/Mobile Application. This service may incur additional fees or costs. Such fees or associated additional costs may be changed without prior notice. When you make a payment through the website/mobile application, the amount paid will be debited from your card once the payment has been verified by the Tap Payments payment service. All financial transactions are secure through this service.

You will be responsible for paying any applicable taxes, fees or charges of any kind imposed by any government entity.

The Company reserves the right to modify these Terms of Service at any time. The Company may, in its sole discretion, notify you of any changes to these Terms.

The content or other materials available on our Website, including, but not limited to, icons, images, text, diagrams, arrangements, displays, illustrations, audio and video clips, HTML files and other forms of content are the exclusive property of our company and/or its affiliates or licensors. These materials are protected by copyright, patent rights, and/or other intellectual property rights in accordance with applicable laws. Subject to these Terms of Service, we grant you personal, non-exclusive, non-transferable permission to access and use the Website and Mobile Application. You may download material from the website/mobile application for your personal, non-commercial use only. You may not copy, reproduce, broadcast, distribute, publish, exploit or otherwise transmit or modify any material or create any material derived from our content or else you will be liable to legal liability.

You can suspend your account at any time if you wish. The Company will, upon your request, suspend your account on the Company's website/mobile application. Any amounts paid for the purchase of products and services on the Company's website / mobile application cannot be refunded. The Company reserves the right to terminate or suspend your account at any time for any violations of these Terms of Service.

If you have any complaints, please contact us via the following email ENTER SUPPORT EMAIL HERE or access the contact page on our website: https://example.com, and you agree to assist the company in facilitating the complaint settlement process.

You agree to indemnify the Company and its officers, directors, owners, partners, employees, agents, suppliers and any other party providing information to the Website/mobile application for all losses, expenses, damages and costs, including attorneys' fees, arising from your violation of any of these Terms of Service; Including any wrongful or negligent conduct while using and accessing the Website/Mobile Application.

You agree to exchange communications with us electronically by visiting our website/mobile application and/or sending an SMS or email. You also agree that your acceptance of any of our offers and any form of agreement between us will be effective through electronic communications.

In the event of the illegality, invalidity or unenforceability of any provision of the Service, the illegality, invalidity or unenforceability shall not affect any other provision of this Policy, and the remaining provisions of the Service shall remain in effect and shall not in any way Cases of prejudice, breach or invalidation.

Neither party to this Agreement shall be liable for failure to perform, or any delay, for a reasonable period, in the performance of any obligation under this Agreement due to the occurrence of any work disturbances, accidents, fires, floods, interruptions of telecommunications or the Internet, or any strikes, wars or riots, coups, blocks, governmental actions, governmental requirements, regulations or restrictions imposed by law, or any other circumstances beyond the reasonable control of either party.

These Terms of Service for use of the Website/Mobile Application shall be governed by and construed in accordance with the applicable laws of the State of Kuwait.